Monday March 27, 2017

My family have been customers of Specs Direct for years. In this time we have had nothing but an excellent service from them. The staff are professional and knowledgeable but more importantly for me with a young family they are always friendly and welcoming. They always greet us on entering the shop and always use first names of my children, which makes them feel relaxed as if they were visiting a friend rather than an opticians.

In particular my youngest daughter has required glasses since she was 3 years old. Initially this was quite daunting for her, but right from her very first visit she was put at her ease by the staff who showed the utmost patience during her eye examinations and the choosing and fitting of her glasses. They spent the time to talk to her, as much as to my wife and I, so she understood each step of the eye examination. The comparison to the same impersonal and sometimes abrupt service we received at the NHS eye clinic was stark. This personal, friendly caring service to my daughter has continued over the years ensuring that, unlike some of her friends who dislike going to their opticians, my daughter is always more than happy to go to Specs Direct.

Being so young and wearing glasses the frames are frequently getting bent out of shape or requiring adjusting to keep in the right position on her face. Despite the numerous re-visits for them to be adjusted, the staff at Specs Direct never gives you the impression that you are a bother to them or should not keep coming back as regularly as we seem to need to. They continue to offer the same warm welcome and will spend as much time as necessary getting the adjustments correct, checking with my daughter that she feels comfortable with the glasses before being satisfied with their work.

I am not surprised they have reached the final stage of the Optician’s of the year and have absolutely no reservation in providing this testimonial in support of their evaluation.